Embed their marketplace in other software services using their existing API.Partner with retailers for installation services (like they already have with Ikea).There are many large markets with growing middle classes where it does not currently operate, for example, Europe and South East Asia.Īpart from geographic expansion, Airtasker can grow by developing more partnerships with other businesses: The company continues to grow in the Australian market, and it has plans to make its platform globally available.Ĭurrently, the company operates in Australia, the UK, Ireland, Singapore, the United States, and New Zealand. Future growth engineĪirtasker relies on the network effect for its growth. Prices for booking fees start at AU$2.90.īooking fees are capped for larger, more expensive tasks at AU$24.90.Īirtasker uses the booking fees to help cover its daily operations and generate profit. Service fees are tiered, decreasing with experience.Īirtasker also charges users a booking fee for its services in select markets. It also assists companies like Uber, Airbnb, and TripAdvisor with tasks.Īirtasker charges a service fee to cover the costs of insurance, fraud protection, secure payments, customer support, and other general operating expenses. B2B service feesĪirtasker works with private individuals, but it also has several partnerships with corporates like Ikea and eBay. Here is more detail on Airtasker's business model and how they make money. The percentage charged depends on the Tasker's previous work history on the platform. Taskers pay a commission to Airtasker, which ranges from 10% to 20%. How Airtasker makes moneyĪirtasker makes money by charging booking and service fees. When a user accepts a Tasker's offer, Airtasker holds the payment in escrow, releasing it to the Tasker after the user approves its release. Taskers have public profiles containing information on their particular skill set and reviews from previously completed jobs, which assists users to make a decision. The user selects their preferred provider from the offers they receive. Taskers on the platform must bid on a per-project basis in order to get work. Airtasker will present a list of Taskers who can complete the task for them. Users enter information like the location of the job, the due date for completion, a job description, and the budget they have available for the task. Users must also register and enter payment details before using the site. Taskers can register through the platform, listing their services on the site. Most of the services on Airtasker relate to home maintenance, gardening and landscaping, removals and delivery, and a range of trade services. Since its launch, Airtasker has paid out more than $1 billion in revenue to taskers, of which there are now more than 500,000. The company generates revenue from the booking and service fees they charge taskers operating on the platform.
Service providers are known as "Taskers." Launched by Jonathan Lui and Tim Fung in 2012, Airtasker is an online platform that connects people looking for help with service providers in their local area.
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